We hold stock in three warehouses and ship from the one closest to you. That keeps transit short and customs simple. Every parcel is tracked, and fragile items travel in the same protective packaging we use for the premium boxes.
Pick a clock in the catalogue and message us on WhatsApp. Tell us the clock case material and any personalisation you want.
You get the final specification, the price and the delivery window in writing before anything is charged.
Card or a local account in the US, Europe or the UAE. Limited and custom builds start production once payment clears.
We ship from the nearest warehouse and send the tracking number the same day the parcel leaves.
Visa, MasterCard and other international cards, processed through a secure payment gateway.
We hold accounts with partners in the US, Europe and the UAE. Paying a local account is faster and cheaper; details come with your order confirmation.
7 to 14 days from the Russian warehouse. CDEK, EMS, Russian Post and other carriers on request.
From 2 days. Courier to the door or pickup from more than 1,000 collection points.
Two years on core models, five years on premium models. The warranty covers the clock and the tubes, and the exact term ships with your documents. Tubes are socketed, so a replacement never needs soldering. More detail on the FAQ page.
You may return or exchange an item within 30 calendar days of delivery. Contact us before sending it back so we can confirm the return address and instructions.
The item must be in its original condition, without signs of misuse, and returned with its original packaging, accessories and proof of purchase. For non-defective items, return shipping is paid by the customer.
If your order arrives damaged, incomplete or has a manufacturing defect, email inbox@past-indicator.com with your order number, a short description and clear photos or video. Once reviewed, we will arrange the appropriate solution: repair, replacement or refund.
Refunds are issued after the returned item has been received and inspected. This 30-day return policy is separate from the product warranty and does not limit any rights available under applicable consumer law.